> For the complete documentation index, see [llms.txt](https://docs.itranslator.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.itranslator.app/overview/faq.md).

# FAQ

Quick answers to the questions we hear the most.

## General

<details>

<summary>Is iTranslator really free?</summary>

Yes. Every translation method is available for free. The free plan has a character limit, but you can reset it in a few seconds by voting for the bot, still for free. Premium and Pro add features and remove the limits for those who need more or want to support the project. They are never required.

</details>

<details>

<summary>How do I reset my character limit?</summary>

Run `/checkvote` and follow the link. The whole process is explained on the [Translation Limit](/fundamentals/translation-limit.md) page.

</details>

<details>

<summary>Which languages are supported?</summary>

More than 109, including 30 on the free plan. They are all on the [Languages List](/fundamentals/languages-list.md) page.

</details>

<details>

<summary>In which cases would I need iTranslator?</summary>

Whenever people who do not speak the same language share a server:

* a gaming clan, alliance or team with players from several countries;
* a company with colleagues or customers around the world;
* a creator who wants to reach everyone;
* any community server that wants to welcome members whatever their language.

It is also a handy tool for a quick translation, or to practice a language directly in Discord.

</details>

<details>

<summary>Is there a video tutorial?</summary>

Yes, on the [Tutorial](/tutorial.md) page.

</details>

## Setup

<details>

<summary>How do I configure iTranslator?</summary>

The easiest way is the [dashboard](/fundamentals/dashboard.md): log in with Discord, pick your server and configure everything from your browser. Every setting is also available as a [slash command](/fundamentals/commands.md).

</details>

<details>

<summary>The bot does not translate anything. What should I check?</summary>

Three things:

1. iTranslator is online in your member list.
2. It can read and write in the channel. The required permissions are listed on the [Automatic-Translation](/amazing-features/automatic-translation.md#required-permissions) page.
3. A translation is configured for that channel, or Flag-Reaction is enabled.

Also make sure the channel topic does not contain `no-translate`, and that your server has not reached its [character limit](/fundamentals/translation-limit.md).

</details>

<details>

<summary>Can I use iTranslator in private messages?</summary>

Yes, by adding it to your own account. See [User-Installable App](/user-installable-app/user-installable-app.md).

</details>

## Premium & Pro

<details>

<summary>On how many servers can I use my subscription?</summary>

One. A subscription covers one server at a time. You choose the server and you can change it whenever you want. To cover several servers, take one subscription per server. See [Premium & Pro](/overview/premium.md#how-it-works-one-subscription-one-server).

</details>

<details>

<summary>Can I move my subscription to another server?</summary>

Yes, from the [Subscriptions](https://itranslator.app/dashboard/subscriptions) page of the dashboard, in a few clicks. See [Move a subscription to another server](/overview/premium.md#move-a-subscription-to-another-server).

</details>

<details>

<summary>How do I cancel or get an invoice?</summary>

Both are done from the dashboard. See [Manage your subscriptions](/overview/premium.md#manage-your-subscriptions).

</details>

More answers about plans and billing are in the [Premium & Pro FAQ](/overview/premium.md#faq).

## Support

<details>

<summary>I have a suggestion, I found a bug or I need help</summary>

Our team is on Discord: [discord.itranslator.app](https://discord.itranslator.app). Write in your own language, screenshots are welcome.

</details>

{% hint style="info" %}
Do you think something is missing here? Send us your suggestion on the [Support Discord](https://discord.itranslator.app).
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.itranslator.app/overview/faq.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.